Eurobio Scientific Team
FAQs
You ask, we answer
We would like to help you!
Hotline
Suspended microparticles in culture medium:
Heat to 37°C (using a water bath or incubator). If particles persist, contact the Hotline at +33 1 69 79 18 18.
Order issues (not delivered, wrong reference, incorrect temperature)
Contact the Hotline at +33 1 69 79 18 18
Our team
Export
What should I do if products are delivered thawed ?
It depends on the product, check recommendation on stress data sheet.
What should I do if my products have not been delivered?
Marketing
The desired product is not available in the catalog?
Eurobio Scientific is an expert in the production of cell culture products and can carry out your production according to your needs, contact our sales team.
What controls are carried out on your products?
Cornea
Delivery time :
All our orders are made from our production laboratory in Les Ulis in France.
- For deliveries in France: orders are shipped upon receipt of the order form, except if your order reaches us after Wednesday afternoon.
Delivery time: approximately 2 days upon receipt of the order form.
- For deliveries to other destinations: orders are shipped only on Mondays and Tuesdays from 3:30 p.m. for delivery the next day to your premises. If your order exceeds a certain quantity, it can be sent upon receipt of your order form, but for this, please contact our services: export@eurobio-scientific.com
Expiration of media
Order France: adv@eurobio-scientific.com
Order other destinations: export@eurobio-scientific.com
Stability of products
All the answers on the stability of our products before opening are available on the technical sheets. If you have any doubts, please contact us at this address: hotline@eurobio-scientific.com
Cell Culture
Is there an option for custom manufacturing of solutions for cell culture?
Eurobio Scientific offers unique expertise in France in the production of customized solutions for researchers, with tailored support.
Our specific formulations comply with European Pharmacopoeia requirements and are available within 6 to 8 weeks. A minimum volume is required.
For more details, please contact our team.
What is the endotoxin level in FBS?
We have various batches of FBS with low levels of endotoxin. We also offer a specific reference, CFVSVF17, with a very low level of endotoxin (<1 EU/mL), particularly suitable for sensitive cells. Researchers have the option to test different lots to identify the one that best meets their specific needs.
